Refund Policy

Thank you for shopping at Johnmychael.shop.
We want you to love your jewelry, and we’re here to make sure you have a smooth shopping experience.
Please read our Refund Policy carefully.

1. Returns & Refund Eligibility

We accept returns within 30 days of the delivery date if your item meets the following conditions:

Eligible Items

  • Unused, unworn, and in original condition

  • In original packaging

  • No signs of wear, damage, or alteration

  • All accessories and free gifts included (if applicable)

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

  • Earrings

  • Jewelry that has been worn

  • Final sale or clearance items

  • Customized or personalized pieces

  • Gift cards

2. Damaged, Defective, or Incorrect Items

If you received the wrong item, a damaged product, or something defective:

  1. Contact us within 7 days of delivery

  2. Provide your order number

  3. Include clear photos of:

    • The product

    • The packaging

    • The shipping label

We will replace the item or issue a refund at no additional cost.

3. How to Start a Return

To initiate a return, email us at:

📧 support@johnmychael.shop

Please include:

  • Your name

  • Order number

  • Reason for return

  • Photos if applicable

Our team will provide return instructions.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is damaged or incorrect.

  • We recommend using a trackable shipping service.

  • We are not responsible for lost or undelivered return packages.

5. Refund Processing

Once your return is received and inspected:

  • Approved refunds will be issued to your original payment method

  • Refunds typically take 5–10 business days depending on your bank or card provider

  • Shipping fees are non-refundable unless the issue was our fault

6. Order Cancellations

Orders can be cancelled within 12 hours of purchase.
After this time, the order may already be processing or shipped.

To request cancellation, contact us immediately at:
📧 support@johnmychael.shop

7. Exchanges

At this time, we do not offer direct exchanges.
If you want a different item, please return the original item (if eligible) and place a new order.

8. Contact Us

If you have any questions about refunds or returns, we’re here to help:

📧 support@johnmychael.shop
🌐 www.johnmychael.shop