FAQs
Welcome to our FAQ section! Here you’ll find quick answers to the most common questions about shopping at Johnmychael.shop.
🛒 ORDERING
1. How do I place an order?
Just add your favorite items to the cart and proceed to checkout.
Once your order is placed, you will receive a confirmation email.
2. Can I change or cancel my order?
Orders can be changed or cancelled within 12 hours of purchase.
Email us immediately at support@johnmychael.shop.
🚚 SHIPPING
3. How long does shipping take?
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USA & Canada: 5–7 business days
Processing time: 1–2 business days
4. Do you ship internationally?
No!
5. How can I track my order?
When your order ships, we’ll send you a tracking number by email.
It may take 24–48 hours for tracking to update.
💎 PRODUCTS & QUALITY
6. Are your jewelry pieces hypoallergenic?
Most items are made from high-quality materials suitable for sensitive skin.
Please check each product page for specific material details.
7. Can I shower or swim with the jewelry on?
We recommend removing jewelry before water exposure to maintain shine and durability.
↩ RETURNS & REFUNDS
8. What is your return policy?
We accept returns within 30 days for unused, unworn items in original packaging.
Details are available in our Refund Policy.
9. Are earrings returnable?
For hygiene reasons, earrings are not eligible for return.
10. What if I receive a damaged or incorrect item?
Email us within 7 days at support@johnmychael.shop with photos.
We will replace the item or issue a refund.
💳 PAYMENT
11. What payment methods do you accept?
We accept:
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Credit/Debit Cards
🔒 SECURITY
12. Is my payment information safe?
Absolutely.
We use secure third-party processors and SSL encryption to protect your data.
📬 CONTACT
13. How can I get help with my order?
Email us anytime at:
📧 support@johnmychael.shop